Refund policy
Welcome to ElevateDock. Your satisfaction is our highest priority. We are committed to providing premium ergonomic laptop stands and workspace accessories that meet the highest standards of quality, functionality, and design.
If for any reason you are not completely satisfied with your purchase, we're here to help. This Return & Refund Policy explains how returns, exchanges, refunds, and cancellations are handled when you shop at ElevateDock.store.
By placing an order through our website, you agree to the terms outlined below.
1. Our 30-Day Return Guarantee
We proudly offer a 30-day return policy on all eligible purchases.
You may request a return within 30 calendar days from the date your order is successfully delivered.
Our goal is to make every shopping experience simple, transparent, and worry-free.
2. Eligibility for Returns
To qualify for a return, your item should meet the following conditions:
- Returned within 30 days after delivery.
- Unused or only minimally tested.
- In its original condition.
- Includes original packaging whenever possible.
- Contains all accessories, manuals, and included components.
- Free from intentional damage or misuse.
Products returned in acceptable condition are generally eligible for a refund or exchange.
3. Items That Cannot Be Returned
For hygiene, safety, and quality assurance reasons, certain products may not qualify for returns, including:
- Products intentionally damaged after delivery.
- Items modified or repaired by unauthorized parties.
- Products showing excessive wear caused by misuse.
- Missing essential parts or accessories.
- Items purchased through unauthorized third-party sellers.
If a return cannot be accepted, our support team will explain the reason and discuss available alternatives.
4. Damaged or Incorrect Orders
We carefully inspect every order before shipment.
However, if your order arrives:
- Damaged during transportation
- Defective upon arrival
- Missing components
- Incorrect product or variation
Please contact us within 7 days of delivery.
To speed up the process, please provide:
- Order number
- Description of the issue
- Clear photos of the product
- Photos of the shipping package if applicable
After verification, we will provide the appropriate solution, which may include:
- Replacement
- Full refund
- Partial refund
- Store credit (when appropriate)
5. Order Cancellations
Orders may be cancelled before they enter processing.
If your order has not yet been prepared for shipment, a full refund will be issued.
Once an order has entered fulfillment or has been shipped, it can no longer be cancelled but may still qualify for return under this policy.
6. How to Start a Return
To initiate a return, please contact our Customer Support Team.
Email:
Please include:
- Full name
- Order number
- Email address used for purchase
- Reason for return
- Photos if applicable
Our support specialists will respond with detailed return instructions.
Please do not send products back without prior authorization.
Unauthorized returns may experience processing delays.
7. Return Shipping
We proudly offer Free Returns on eligible orders.
Once your return request has been approved, our support team will provide instructions regarding the return process.
Depending on your location, prepaid return solutions may be available.
Shipping costs originally paid (if any promotional exceptions apply) may not always be refundable unless required by applicable consumer protection laws.
8. Inspection Process
After your returned package arrives at our facility, our quality assurance team will inspect the item.
Inspection typically requires:
- 2–5 business days
After inspection, we will notify you regarding the status of your return.
9. Refunds
Once your return has been approved, refunds will be processed to the original payment method whenever possible.
Refund processing times vary depending on your payment provider but generally require:
- 5–10 business days
Some financial institutions may require additional processing time beyond our control.
10. Partial Refunds
In certain situations, partial refunds may be issued.
Examples include:
- Minor cosmetic wear
- Missing non-essential accessories
- Open-box items returned in usable condition
Our support team will always explain the reason before processing any partial refund.
11. Exchanges
If you would like another size, color, variation, or model, please contact us.
We are happy to assist with exchanges whenever inventory is available.
If the requested replacement is unavailable, a refund or alternative product may be offered.
12. Non-Delivery
If your tracking information indicates an unusual shipping delay or your package appears lost, please contact us.
We will work directly with the shipping carrier to investigate.
If a shipment is confirmed lost in transit, we will provide an appropriate resolution.
13. Refused Deliveries
Packages refused without prior communication may be subject to return shipping charges imposed by the carrier.
Please contact us before refusing any delivery so we can assist you with the best solution.
14. Incorrect Shipping Address
Customers are responsible for ensuring shipping information is accurate before completing checkout.
If an incorrect address is entered, please contact us immediately.
Address changes may only be possible before shipment.
Orders delivered successfully to the address provided during checkout cannot usually be refunded due to address errors entered by the customer.
15. Promotional Items
Products received during promotional campaigns remain eligible under this policy unless specifically stated otherwise.
Free gifts included with qualifying purchases may also need to be returned if required by the promotion's terms.
16. International Orders
ElevateDock proudly ships worldwide.
International customers enjoy the same 30-day return policy whenever applicable under local regulations.
Processing times may vary depending on customs procedures and shipping carriers.
17. Payment Disputes
We encourage customers to contact us before initiating chargebacks or payment disputes.
Most concerns can be resolved quickly through our customer support team.
Submitting a chargeback while a return request is actively being processed may delay resolution.
18. Consumer Rights
Nothing in this policy limits any rights available under applicable consumer protection laws.
Where local laws provide additional protections, those rights remain fully applicable.
19. Policy Updates
We reserve the right to update this Return & Refund Policy at any time to reflect improvements in our services, legal requirements, or operational changes.
The latest version will always be available on ElevateDock.store.
20. Contact Information
If you have any questions regarding returns or refunds, please contact us.
ElevateDock.store
Email: support@ElevateDock.store
Phone: (800) 832-3321
Address:
6500 Chem. de la Côte St Luc
Montréal, QC H4V 1G2
Canada
We appreciate your trust in ElevateDock and look forward to providing premium ergonomic workspace solutions with exceptional customer service.