Shipping policy

At ElevateDock, we understand that timely and reliable delivery is an important part of your shopping experience. That's why we are committed to providing secure worldwide shipping, transparent tracking, and professional customer support every step of the way.

This Shipping Policy explains how we process, prepare, and deliver your orders.

1. Worldwide Shipping

We proudly offer FREE Worldwide Shipping on every order placed through ElevateDock.store.

No minimum purchase is required.

Our goal is to make premium ergonomic workspace accessories accessible to customers around the world.

2. Order Processing

After your order has been successfully placed, our fulfillment team begins preparing your purchase.

Processing generally includes:

  • Order verification
  • Payment confirmation
  • Quality inspection
  • Packaging
  • Shipment preparation

Typical processing time:

1–2 Business Days

Orders placed during weekends or holidays will be processed on the next available business day.

3. Estimated Delivery Time

Once shipped, most orders arrive within:

7–10 Business Days

Actual delivery time may vary depending on:

  • Destination country
  • Customs clearance
  • Local carrier operations
  • Weather conditions
  • Peak shopping seasons
  • Public holidays

While we always work to meet estimated delivery windows, shipping dates cannot be guaranteed.

4. Shipping Confirmation

After your order leaves our fulfillment facility, you will receive a shipping confirmation email.

This email typically includes:

  • Shipment confirmation
  • Tracking number
  • Carrier information
  • Order summary

Please allow up to 48 hours for tracking information to become active.

5. Order Tracking

Customers can monitor shipment progress using the provided tracking number.

Tracking updates are supplied directly by the shipping carrier.

If tracking has not updated for several days, please don't worry—international carriers occasionally experience delays between scan events.

6. Shipping Destinations

ElevateDock proudly serves customers worldwide.

We deliver to most countries and regions supported by our logistics partners.

If shipping restrictions apply to your location, you will be notified during checkout.

7. Customs, Duties & Taxes

International shipments may be subject to customs inspections depending on local regulations.

Any applicable customs duties, import taxes, VAT, or government fees are determined by your country's customs authorities.

Customers are responsible for complying with local import requirements where applicable.

8. Shipping Carriers

To ensure reliable delivery, we work with trusted international logistics providers.

Carrier selection depends on:

  • Destination
  • Shipping route
  • Package size
  • Local delivery network

Our logistics partners are selected based on reliability and delivery performance.

9. Shipping Address Accuracy

Customers are responsible for providing complete and accurate shipping information.

Please verify:

  • Full name
  • Street address
  • Apartment or unit number
  • Postal code
  • City
  • Country
  • Phone number

Incorrect or incomplete information may result in shipping delays or failed delivery attempts.

10. Address Changes

If you need to update your shipping address, please contact us as soon as possible.

Address modifications can usually be made only before your order enters fulfillment.

Once an order has shipped, address changes may no longer be possible.

11. Multiple Items

If your order contains multiple products, they may occasionally be shipped separately.

This helps us:

  • Reduce shipping delays
  • Improve inventory availability
  • Deliver products faster

Separate shipments do not incur additional shipping charges.

12. Delivery Delays

Although most deliveries arrive within the estimated timeframe, occasional delays may occur due to:

  • Customs inspections
  • Severe weather
  • Airline transportation delays
  • High shipping volumes
  • National holidays
  • Natural disasters
  • Unexpected carrier issues

We appreciate your patience should these circumstances arise.

13. Lost Packages

If your package appears lost during transit, please contact our support team.

We will work directly with the shipping carrier to investigate.

If the shipment is confirmed lost, we will arrange an appropriate resolution, which may include:

  • Replacement shipment
  • Full refund
  • Store credit

14. Damaged Deliveries

If your package arrives damaged, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please provide:

  • Order number
  • Photos of the damaged item
  • Photos of the packaging
  • Description of the issue

Our support team will review your case promptly and provide an appropriate solution.

15. Incorrect Items

If you receive the wrong product, color, or variation, please notify us immediately.

After verification, we will arrange:

  • Replacement shipment
  • Return instructions (if required)
  • Refund when appropriate

16. Failed Deliveries

Delivery attempts may fail if:

  • The address is incorrect.
  • No recipient is available when required.
  • Local carrier cannot access the property.
  • Customs documentation cannot be completed.

Customers may be responsible for additional shipping costs resulting from incorrect delivery information.

17. Refused Shipments

If a shipment is refused without prior communication, additional carrier fees may apply.

Please contact us before refusing any package so we can recommend the best solution.

18. Shipping Restrictions

Certain remote areas or regions with transportation limitations may experience longer delivery times.

While we strive to serve as many customers as possible, some locations may occasionally have limited shipping availability.

19. Order Status

For assistance regarding your shipment, our customer support team is happy to help.

Please include:

  • Order number
  • Full name
  • Email address
  • Shipping address

This information allows us to locate your shipment quickly.

20. Contact Information

If you have any questions regarding shipping or delivery, please contact us.

ElevateDock.store

Email: support@ElevateDock.store

Phone: (800) 832-3321

Business Address:
6500 Chem. de la Côte St Luc
Montréal, QC H4V 1G2
Canada

Thank you for choosing ElevateDock. We are committed to delivering premium ergonomic laptop stands with reliable worldwide shipping, professional service, and a seamless shopping experience from checkout to delivery.